GiveCloud includes all online and SMS fundraising features in our base pricing.  That means, at just $69/mon + 1.25%, you get access to most of GiveCloud's powerful platform.

As you move up through our packages, you'll gain access to:

If you are looking to create a powerful online presence, you only need one payment processor, and you're okay waiting up to 24hrs for a reply from our support team, $69/mon is the perfect fit.

Plans & Features 

What if I want to be able to create modern online forms, run peer-to-peer campaigns, use text-to-give, and allow donors to manage themselves through a portal?
$69/mon has everything you need.

What about membership management?

It's included at $69/mon.

What about ecommerce?

It's included at $69/mon.

What about PayPal?

PayPal is considered an Integration - you'd need to select a package with at least 1 available integration.  BTW - Did you know we can streamline all your existing PayPal payments?

What about GiveCloud's self-serve iPad giving station?
You'll need our $99 package for that.  The swiper or EMV hardware must be purchased as well and costs between $89 and $300 USD depending on the unit.

What if we need to be able to sell physical merchandise in-person?
$179/mon includes the Point of Sale which you can use for physical product sales and fundraising.

Do I have to sign a contract or make a commitment?
Heck no!  No signatures and cancel anytime.  Our Enterprise Plans do allow for signed Service Level Agreements.

Integrations

What is an Integration?
An integration is any other software tool that GiveCloud passes information to and from.  Your account comes with one payment gateway of your choice.  If you wanted a second gateway, that would count as an Integration.

Why are Integrations limited?
We don't want you to have limits - that's why our $179/mon package includes all integrations.  For those who don't need integrations, it allows to reduce our service level and offer better pricing.

Do I need integrations?
You'll be fine with no integrations - especially if you aren't coming from another service provider.  Here's a couple of popular integrations among our existing customers:

  • CRM Integrations (like DonorPerfect and SalesForce)
  • Marketing Integrations (like Infusionsoft)
  • PayPal Express Checkout (allow donors to pay with PayPal)
  • GoCardless (multinational Direct Debit)
  • FedEx (show live shipping rates at checkout)
  • United States Postal Service (show live shipping rates at checkout)
  • Canada Post (show live shipping rates at checkout)
  • UPS (show live shipping rates at checkout)
  • TaxCloud (automate taxes and remittances)
  • Webhooks (build a custom integration)
  • Legacy or Back-Up Payment Gateways (keep your current processor or connect a back-up processor for redundancy)

Setup & Onboarding

Will I need help getting my account started?
Every account comes with a free 60min recorded video call to help you get started!  Our knowledge base will walk you through how to get your account up and running - and our software is pretty intuitive.  However, as with anything as comprehensive as GiveCloud, it does take time and someone who is technologically literate.  Our advice - give it a shot!  You'll probably be pleasantly surprised.  And, if you realize you need to purchase extra onboarding, you can at anytime.

What if I want more help getting started?
Check out our onboarding packages on our pricing page, starting at $699 USD one-time.  Our packages typically include a batch of recorded training sessions and access to data import services and custom marketing services.

Can I do another onboarding call?  I have more questions!
You can purchase expert consulting and onboarding calls for $249 each.  Every call has unlimited attendees and is recorded for your team's reference.

Can GiveCloud setup my whole account for me?  Including content, forms, data migrations... EVERYTHING?
You bet!  Combine our theme development + content migration + white-glove onboarding options on our pricing page.  We can also put together a custom proposal if you're looking for something completely custom.

Support

What type of support is included in each plan?
Our base level of support consists of:

  • A single 60min recorded onboarding video call when you sign-up ūüéČ
  • 24-48hr reply time via Email or Chat ¬†(Live chat only at $179/mon)
  • 24/7 help through our Knowledge Base¬†
  • No phone support number ¬†(Phone support only in Enterprise Plans)

‚ö†ÔłŹ We will never leave a you stranded without support during a disaster or mission-critical event. ¬†Typically events like these are defined by a mass outage impacting donors, mass payment failure or mass payment discrepancy. ¬†In these scenarios, you can expect highly responsive reply times and, in some scenarios, a direct phone call.

What if I need to know that I can chat with someone anytime and get a fast reply?
$179/mon gets you live chat with the quickest reply 9am-5pm EST Mon-Fri.

Can I buy 24/7 toll-free phone support?
Yes, through one of our Enterprise Plans.  Contact our support team to get a quote.  Typically, you'll pay at least $349/mon.

Transaction Fees 

What does the 1.25% GiveCloud transaction fee cover?
The GiveCloud transaction fee covers the costs we incur hosting pages, securing payment data, fraud analysis, email delivery, sms fees, and automation. Read more about our industry-low transaction fee.

How are GiveCloud's transaction fees billed?

GiveCloud's transaction fees are directly billed to either a credit card on file or a bank account on file.  If those aren't an option, we can invoice an estimated transaction fee bill annually or quarterly.

When are GiveCloud's transaction fees billed?
GiveCloud's transaction fee is typically collected on the 10th day of the following month.  For example, June's transaction fees will be billed on July 10th.  The process is automated and charged against the credit card or bank account on file.  You will receive an invoice and receipt at the time of payment.

Can we pay less than 1.25%?

We have 0% pricing available in our Enterprise Plans.

DonorPerfect Customers 

Does DonorPerfect or SafeSave count as integrations?
No.  If you purchased GiveCloud through DonorPerfect, you'll get both the SaveSave Payments and DonorPerfect integrations included at no charge.  Review the available integrations for DonorPerfect customers on our partnered pricing page.

Which Integrations do I need?
Popular integrations for DonorPerfect customers include:

  • PayPal Express Checkout (allow donors to pay with PayPal)
  • GoCardless (multinational Direct Debit)
  • FedEx (show live shipping rates at checkout)
  • United States Postal Service (show live shipping rates at checkout)
  • Canada Post (show live shipping rates at checkout)
  • UPS (show live shipping rates at checkout)
  • TaxCloud (automate taxes and remittances)
  • Webhooks (build a custom integration)
  • Legacy or Back-Up Payment Gateways (keep your current processor or connect a back-up processor for redundancy)

How are my GiveCloud transaction fees collected if I'm billed through DonorPerfect?
GiveCloud will bill your transaction fees separately and directly.  You will be required to put a credit card or bank account on file with GiveCloud.

What if I change my plan and I'm paying annually through DonorPerfect?

Any changes to your features will take place immediately.  If your annual price is dropping, you'll have a credit added to your GiveCloud account directly (which can be used towards your transaction fees).  If your billing is increasing, you will be charged by DonorPerfect immediately.

Can I keep my pre-2019 pricing and avoid Transaction Fees?
You are welcome to keep your existing pricing, if you'd like.  However, we will still begin charging our industry-low transaction fees on October 1st, 2019.  If you still aren't convinced that the new pricing make sense for your charity, or need more time, contact our support team.

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