GiveCloud's technology allows you to customize your domain safely and securely without your donors ever seeing GiveCloud in their address bar.  This creates a truly custom-branded and more trusted experience.

You can choose any domain or subdomain you'd like.  For example:

  • mycharity.givecloud.com (default)
  • mycharity.org (or anything.com, .org, .net, .co, .co.uk, etc)
  • give.mycharity.org (or anything.mycharity.org)

Customizing your domain is a simple two step process.

  1. Go to Settings & Admin > Website.
  2. In the Custom Domain section, enter the custom domain you want to use.
  3. On the left side of the Custom Domain panel, follow the instructions that will connect your domain to the GiveCloud servers (using either a CNAME or A-RECORD).
  4. Hit Save. 🎉

Notes to Domain Administrators (aka: Nerds 👩🏽‍💻)

For a Top-level domain (TLD) like example.com, you should use an A record pointing to 104.196.66.237. Be warned: You should not use a CNAME record with a TLD, as it may cause issues with other services on the domain, like email.

For a Subdomain, it is best to set a CNAME record pointing to your GiveCloud subdomain. This allows the DNS to automatically adjust if the server's IP is changed on GiveCloud. You can also use an A record as above, but it will not auto-update.

Did this answer your question?